Cancellation and Refund Policy
At Apple Color Lab, we are committed to providing high-quality printing services and ensuring customer satisfaction. We understand that circumstances may arise where you need to cancel an order or request a refund. Please review our policy below:
1. Cancellation Policy
1.1 Order Cancellation
- Before Production: Orders can be canceled before production begins by contacting us.
- After Production: Once production has started, cancellations are not permitted due to the customized nature of our products.
2. Refund Policy
2.1 Customized Products
- Eligibility: Due to the personalized nature of our products, refunds are only applicable if there is a defect in the product or if the product does not match the approved proof.
- Timeframe: Requests for refunds must be made within 7 days of product delivery.
- Process: To initiate a refund, please contact our support team at [email/contact form/phone number]. Refunds will be processed within 7-10 business days after the returned product is inspected and approved.
3. Refund Method
Refunds will be credited back to the original payment method. For payments made via:
- Credit/Debit Card: Refunds will be credited to the same card.
- Bank Transfer: Refunds will be transferred to the original bank account.
- Digital Wallets/UPI: Refunds will be processed to the respective wallet or UPI ID.
4. Exceptions
- Non-Refundable Items: Custom-made or personalized items are non-refundable unless there is a defect or error on our part.
- Promotional Offers: Products purchased under promotional offers or discounts are subject to specific terms outlined in the offer.
5. Contact Us
For any questions or assistance with cancellations or refunds, please contact our support team:
- Email: apple.maddy@gmail.com
- Phone: +91 98657 19966
- Address: Bus Stop, 117 & 118, Hundred Feet Road, near Periyar Statue, Sekkalai, Karaikudi, Tamil Nadu 630001